Privacy policy
Welcome to esim service! We are committed to protecting your personal privacy and data security. This privacy policy is to explain to you how we collect, use, disclose and protect your personal information. Please read the following carefully to understand our privacy practices.
1. Information collected
We may collect the following types of personal information:
Basic information: such as name, contact information (including email address and mobile phone number).
Account information: such as username, password, account settings and purchase history.
Payment information: such as credit card number, payment method and transaction history.
Device information: such as device type, operating system, IP address and browser type.
Usage data: such as application usage, access time, feature usage and crash logs.
Geolocation data: If you authorize, we may collect your geolocation information.
2. Use of information
The information we collect is used for the following purposes:
Providing services: processing orders, activating eSIM cards, managing traffic plans, providing technical support and improving service quality.
Customer service: contacting you to handle inquiries, solve problems and provide after-sales service.
Payment processing: processing payment transactions and preventing fraud.
Personalized experience: Recommend relevant products and services based on your preferences and usage habits.
Data analysis: Analyze usage data to improve our services and products.
Legal requirements: Comply with laws and regulations, fulfill contractual obligations and protect our legitimate rights and interests.
3. Sharing and disclosure of information
We will not sell your personal information to third parties, but we may share your information in the following circumstances:
Service providers: Third-party service providers (such as payment processing companies, logistics companies) that work with us may have access to your information, but only to provide relevant services.
Legal requirements: Under legal requirements or legal procedures, we may need to disclose your information to comply with laws and regulations, enforce contracts or protect our rights.
Business transfer: In the event of a corporate merger, acquisition or asset transfer, your information may be transferred to a new business entity.
4. Data security
We have taken reasonable technical and organizational measures to protect your personal information from unauthorized access, use or disclosure. However, despite our protection measures, no data transmission or storage system is absolutely secure.
5. Data retention
We will retain your personal information as needed to achieve the purpose of collection or as required by law. The information retention period will vary depending on the specific circumstances.
6. Your Rights
You have the right to:
Access and Update: Review and update your personal information.
Delete: Request deletion of your personal information, unless we are required by law to retain it.
Refuse or Limit Processing: In certain circumstances, you can refuse or limit our processing of your information.
Data Portability: Request the transfer of your personal information to another service provider.
To exercise these rights, please contact our Customer Service .
7. Children's Privacy
Our services are not intended for children under 18 years of age. If we discover that a minor has provided personal information, we will take steps to delete that information.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and will take effect upon update. Please check this policy regularly for the latest information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or need more information, please contact:
Email: [email protected]
Address: Room A516, 5th Floor, Yifa Industrial Building, 35 Dayou Street, San Po Kong, Hong Kong
Thank you for using esim, we are committed to protecting your privacy and providing an excellent service experience!